Sales & Services

Roles and Competencies

Understanding customer needs, delivering value, and creating memorable experiences are vital, led by Sales and Customer Service teams in the Career Track.

Equipping them with the frameworks, tools, and the thought process to grow and retain key customer accounts.

Providing them with a deep understanding and the skills/attitudes needed to expand and grow the customer base in both direct selling and channel selling environments.

Customer relationship professionals who can design for & manage people and
processes towards delivering exceptional customer experience.

Understanding & gaining expertise in building and managing dealers and
distribution networks to ensure the success of both the organization and the channel while managing the sales teams overseeing the channels.

Equipping them with the approaches, frameworks, and capabilities to manage sales teams/ sales territories for results in a B2C business context