Consumer Switching Behavior in E-Services: Organizational and Technological antecedents through relational paradigm

(Scopus Index)
Sharma and R.R.K. Sharma
Proceedings of the 8th International Conference on Industrial Engineering and Operations Management in Bandung, Indonesia, March, 2018
ISSN: 2169-8767 (U.S. Library of Congress); ISBN: 978-1-5323-5944-6.